TERMS OF SERVICE
THESE TERMS OF SALE ("TERMS OF SALE") GOVERN YOUR PURCHASE OF ANY PRODUCT OR SERVICE OFFERED BY LIGHTBYLIV.COM ("LIGHT BY LIV", "US" OR "WE") THROUGH WWW.LIGHTBYLIV.COM (THE "SITE"). PLEASE READ THESE TERMS OF SALE CAREFULLY. THEY CONTAIN VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. BY PLACING AN ORDER, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED AND AGREED TO BE BOUND BY THESE TERMS OF SALE, WITHOUT LIMITATIONS OR QUALIFICATIONS OF ANY SORT. THESE TERMS OF SALE ARE SUBJECT TO MODIFICATION WITHOUT PRIOR WRITTEN NOTICE AT ANY TIME IN OUR SOLE DISCRETION. YOU SHOULD PERIODICALLY REVIEW THESE TERMS OF SALE TO ENSURE THAT YOU REMAIN UP TO DATE ON ALL SUCH CHANGES.
Date last modified: November 24, 2021
Prices shall be our published prices for the products or as otherwise quoted by us to you in writing. Unless otherwise specified by us, any written or electronic price quotes we may provide from time to time are valid only for the period of time specified in such quote. We reserve the right to increase the price for any product without notice to you (provided, that we will not increase prices for products which have been previously ordered by you but not yet shipped).
All prices are net of any sales, use, excise, value added and similar taxes imposed by any governmental authority regardless of how denominated; and any international shipping charges, broker's fees, consular fees and customs duties, which shall all be your sole responsibility. You shall pay all such taxes or charges.
We accept payment by VISA, MasterCard, Discover, American Express and PayPal. Your credit card, debit card or PayPal payment method will be charged at the time any order is placed. You agree to address any and all product and transaction claims solely with us and not to initiate, under any set of circumstances, charge refusals or charge-backs with credit card issuers, and you agree to indemnify us for any expenses or damages we may suffer on account of the initiation by you of any such charge refusal or charge-back.
Security When Ordering
We understand that online credit card security is of great concern to our customers. So when you enter your credit card number and billing information into our system, it is immediately and securely sent to our bank for verification. We never store our customers' credit card numbers in our system. In fact, we never even see them. Secure Socket Layer (SSL) technology ensures your privacy and assists in protecting your personal data. We use SSL technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information during your online transactions. All forms requiring payment or personal information, within our website, are secured with SSL technology so your data stays safe and out of malicious hands.
If you opt to save your credit card details at checkout, the information is encrypted and stored through a PCI DSS compliant tokenization system that replaces your credit card number with a secure identifier, called a “token” that can only be used on www.lightbyliv.com. This adds several layers of security. Your credit card details will be available when you return to shop with us, adding convenience while remaining secure.
Order characteristics such as size, weight and distance will determine the method for delivering your order. Orders will ship via courier, parcel services or motor freight as selected by Customer at the time the order is placed. Shipping fees are calculated per order and displayed to Customer prior to order completion and collection of payment. All shipping fees are charged at the time the order is placed and are considered final.
If a shipping rate is quoted incorrectly due to typographical error or error in pricing information, we shall have the right to refuse, adjust or cancel the applicable order whether or not the order has been confirmed or whether or not payment has been remitted. We shall make every reasonable effort to meet your specified delivery date, but in no case shall we be liable to you if we are unable to meet such date.
Incorrect Address Policy
It is your responsibility to provide accurate contact and shipping information. Please double check all information prior to placing your order. Additional shipping charges may apply if we or the shipper is unable to contact you, or if you are not available to receive the shipped products, or if products are redirected at your request. In the event the delivery location is not entered correctly, we or the carrier will bill you directly for any additional shipping, handling or other fees.
Light by Liv will not be held liable for shipments directed to an address other than the shipping address on the original order.
Lost or Delayed Package Policy
We do everything in our power to ensure fast, accurate deliveries, but unfortunately errors can sometimes occur. Once packages leave our facility, we have no control over the route the carrier uses to deliver your package. In the event that your package is delayed or missing via USPS or UPS, please reach out to your local post office or local regional post office with the tracking number provided to you when your order ships for assistance on locating your package. We are unable to contact USPS on your behalf and are not responsible for any lost or delayed packages. If your package shows as being delivered and you cannot find it, please reach out to the shipping carrier to file a claim. We are not responsible for any packages once they leave our facility.
Damaged Product in Transit Policy
We do our best to ensure all products are packaged safely and securely. In the event something arrives damaged, please take detailed photographs of the products as well as the packaging and email them to us at firstname.lastname@example.org with your order number. We will gladly assist you regarding returns or refunds on damaged products. Please be aware that due to the nature of our coconut wax and its sensitivity to temperature changes, candles may sometimes appear “wet” or have small droplets on the surface. Crystals and toppings may sometimes come loose and move around during shipping. Neither of these will affect the burn of your candle and will not be considered as damaged goods or be eligible for a return or refund.
Incorrect/Missing Item Policy
All of our orders are triple checked before being shipped, but sometimes mistakes can happen. If you are missing an item or received an incorrect item, please email us at email@example.com with your order number and any relevant photographs within 7 days of delivery.
Returns and Refunds
We will accept returns of unopened room sprays, unused wax melts and unburnt candles within 14 days of delivery. At this time we cannot accept returns of body oils due to sanitary issues. Please email us at firstname.lastname@example.org with your order number to submit a return request. Items must be returned within 30 days of delivery. We cannot accept returns of candles or products that have been lit or tampered with (such as crystals, herbs, florals or labels being removed).
Reselling by You
The products available on the Site are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us without our express written permission. Light by Liv reserves the right to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of these Terms.
You shall be solely responsible for providing support to your resellers or customers. You agree to indemnify and hold us harmless from any claims asserted by a third party, regardless of the theory under which such claim is asserted, arising out of the resale or distribution of any products by you. Also, you are not authorized to use any of our trademarks or trade names or those of our manufacturers or suppliers without our or their consents, as the case may be.
If you are wanting to resell any of our products, please contact us at email@example.com to discuss wholesale options.
Unauthorized Use of Products
The products sold by us are not intended or authorized for use with any real-time application in which failure of the products could create a situation where personal injury or death may occur. Many of our products, if not used correctly, can cause fires, injury or even death. While we provide you with Care Guides and Tips to ensure your safety, you are ultimately responsible for ensuring that you are using all products purchased from us in a safe and appropriate manner.
These Terms of Sale and the transaction specific terms of any order accepted by us in writing represent our entire agreement with respect to your order. No modification or amendment or waiver of rights will be effective except in a written document signed by both of us. Waiver of any breach or default will not constitute a waiver of any other right hereunder or any subsequent breach or default. We reserve the right to alter or change these Terms of Sale at any time with respect to future orders that you may place with us.
If any provision of these Terms of Sale are held illegal, unenforceable or in conflict with any law by a court of competent jurisdiction or arbitral tribunal, such provision shall be deemed severed from these Terms of Sale and the validity of the remainder of these Terms of Sale shall not be affected thereby.