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SHIPPING POLICY

Shipping Carbon Emissions

We offset all carbon emissions via a monthly donation to Terrapass - who in turn funds projects across the world that help destroy greenhouse gases and produce renewable energy.

Processing Time

Most orders will be processed and shipped out within 3-5 business days. Shipping time does not include this processing period and will vary depending on location and shipping method chosen at check out.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. International shipping may sometimes encounter delays and longer than estimated shipping times. Light by Liv is not responsible for delays due to customs.

Lost or Delayed Packages

We do everything in our power to ensure fast, accurate deliveries, but unfortunately errors can sometimes occur. Once packages leave our facility, we have no control over the route the carrier uses to deliver your package. In the event that your package is delayed or missing via USPS or UPS, please reach out to your local post office or local regional post office with the tracking number provided to you when your order ships for assistance on locating your package. We are unable to contact USPS on your behalf and are not responsible for any lost or delayed packages. If your package shows as being delivered and you cannot find it, please reach out to the shipping carrier to file a claim. We are not responsible for any packages once they leave our facility.

For more information on shipping policies, please read our Terms of Service.

RETURN POLICY

We will accept returns of unopened room sprays, unused wax melts and unburnt candles within 14 days of delivery. At this time we cannot accept returns of body oils due to sanitary issues. Please email us at lightbyliv@gmail.com with your order number to submit a return request. Items must be returned within 30 days of delivery. We cannot accept returns of candles or products that have been lit or tampered with (such as crystals, herbs, florals or labels being removed).

We do not accept cancellations or exchanges.

PAYMENT METHODS

Credit / Debit Cards​​

The available credit card options are listed above. Please note that Light by Liv LLC does not collect your credit/debit card number or personal information when you make a payment. For more information, please read our Terms of Service.

PAYPAL

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

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WHOLESALE &CONSIGNMENT INQUIRIES

Interested in having our products in your shop? We'd love to work with you! Please contact us at lightbyliv@gmail.com with details and we'll reply soon.​

PRIVACY POLICY

Last updated [February 20, 2021]

INTRODUCTION


Light by Liv LLC (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lightbyliv.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.


We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.


You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

This Privacy Policy was generated by Termly’s Privacy Policy Generator.


COLLECTION OF YOUR INFORMATION


We may collect information about you in a variety of ways. The information we may collect on the Site includes:


Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

 

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, [Wix Payments], [Paypal] , and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.

Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

USE OF YOUR INFORMATION


Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

Administer sweepstakes, promotions, and contests.

Assist law enforcement and respond to subpoena.

Compile anonymous statistical data and analysis for use internally or with third parties.

Create and manage your account.

Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.

Email you regarding your account or order.

Enable user-to-user communications.

Fulfill and manage purchases, orders, payments, and other transactions related to the Site.

Generate a personal profile about you to make future visits to the Site more personalized.

Increase the efficiency and operation of the Site.

Monitor and analyze usage and trends to improve your experience with the Site.

Notify you of updates to the Site.

Offer new products, services, [mobile applications,] and/or recommendations to you.

Perform other business activities as needed.

Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

Process payments and refunds.

Request feedback and contact you about your use of the Site.

Resolve disputes and troubleshoot problems.

Respond to product and customer service requests.

Send you a newsletter.

Solicit support for the Site.


DISCLOSURE OF YOUR INFORMATION


We may share information we have collected about you in certain situations. Your information may be disclosed as follows:


By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.


Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners

We may share your information with our business partners to offer you certain products, services or promotions.

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

TRACKING TECHNOLOGIES

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

SECURITY OF YOUR INFORMATION


We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.


POLICY FOR CHILDREN


We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.


CONTROLS FOR DO-NOT-TRACK FEATURES


Most web browsers and some mobile operating systems [and our mobile applications] include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy. Most web browsers and some mobile operating systems [and our mobile applications] include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. If you set the DNT signal on your browser, we will respond to such DNT browser signals.

OPTIONS REGARDING YOUR INFORMATION

[Account Information]

You may at any time review or change the information in your account or terminate your account by:

Logging into your account settings and updating your account.

Contacting us using the contact information provided below.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.


Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

Noting your preferences at the time you register your account with the Site.

Logging into your account settings and updating your preferences.

Contacting us using the contact information provided below.

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

CONTACT US


If you have questions or comments about this Privacy Policy, please contact us at:

Lightbyliv@gmail.com

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