Shipping Carbon Emissions
We offset all carbon emissions via a monthly donation to Terrapass - who in turn funds projects across the world that help destroy greenhouse gases and produce renewable energy.
Most orders will be processed and shipped out within 3-5 business days. Shipping time does not include this processing period and will vary depending on location and shipping method chosen at check out.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. International shipping may sometimes encounter delays and longer than estimated shipping times. Light by Liv is not responsible for delays due to customs.
Lost or Delayed Packages
We do everything in our power to ensure fast, accurate deliveries, but unfortunately errors can sometimes occur. Once packages leave our facility, we have no control over the route the carrier uses to deliver your package. In the event that your package is delayed or missing via USPS or UPS, please reach out to your local post office or local regional post office with the tracking number provided to you when your order ships for assistance on locating your package. We are unable to contact USPS on your behalf and are not responsible for any lost or delayed packages. If your package shows as being delivered and you cannot find it, please reach out to the shipping carrier to file a claim. We are not responsible for any packages once they leave our facility.
For more information on shipping policies, please read our Terms of Service.
We will accept returns of unopened room sprays, unused wax melts and unburnt candles within 14 days of delivery. At this time we cannot accept returns of body oils due to sanitary issues. Please email us at firstname.lastname@example.org with your order number to submit a return request. Items must be returned within 30 days of delivery. We cannot accept returns of candles or products that have been lit or tampered with (such as crystals, herbs, florals or labels being removed).
We do not accept cancellations or exchanges.
Credit / Debit Cards
The available credit card options are listed above. Please note that Light by Liv LLC does not collect your credit/debit card number or personal information when you make a payment. For more information, please read our Terms of Service.
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
WHOLESALE &CONSIGNMENT INQUIRIES
We've teamed up with Faire to offer easy and fast wholesale shopping for your store. With Faire, you'll get free returns and Net 60 terms, and if you're new to Faire, sign up now to get $200 off your first order, plus free shipping for a year!
If you're not ready to jump into wholesale just yet, e-mail us at email@example.com to discuss the possibility of having our products in your store on consignment.
Last updated [February 20, 2021]
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.
Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.
Data From Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
Administer sweepstakes, promotions, and contests.
Assist law enforcement and respond to subpoena.
Compile anonymous statistical data and analysis for use internally or with third parties.
Create and manage your account.
Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
Email you regarding your account or order.
Enable user-to-user communications.
Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
Generate a personal profile about you to make future visits to the Site more personalized.
Increase the efficiency and operation of the Site.
Monitor and analyze usage and trends to improve your experience with the Site.
Notify you of updates to the Site.
Offer new products, services, [mobile applications,] and/or recommendations to you.
Perform other business activities as needed.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Process payments and refunds.
Request feedback and contact you about your use of the Site.
Resolve disputes and troubleshoot problems.
Respond to product and customer service requests.
Send you a newsletter.
Solicit support for the Site.
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
We may share your information with our business partners to offer you certain products, services or promotions.
Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
Sale or Bankruptcy
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
Cookies and Web Beacons
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
CONTROLS FOR DO-NOT-TRACK FEATURES
OPTIONS REGARDING YOUR INFORMATION
You may at any time review or change the information in your account or terminate your account by:
Logging into your account settings and updating your account.
Contacting us using the contact information provided below.
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
Noting your preferences at the time you register your account with the Site.
Logging into your account settings and updating your preferences.
Contacting us using the contact information provided below.
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.